I have been coming to the Tuffy on Rocky River Road located in Charlotte, NC since I moved to the area about 3 years ago. Each time that I have had my vehicles serviced here they have made me feel like nothing less than family, even as management and employees have switched out. They make sure to thoroughly inspect every issue and not only fix that issue, but they do a great job of separating what services should be completed immediately versus what services can wait a little longer. This type of service stands out to me because it shows they care about the customer, not just the money. Each Tuffy employee, including management, takes the time out to speak to/greet us waiting in the lobby no matter how busy they are. I would highly recommend everyone from management down to the techs received some type of recognition, even if it is miniscule. I was not asked or prompted to leave this review, nor do I expect anything as a result of it. I just feel that the level of customer satisfaction that this shop provides deserves some type of recognition. I also think its noteworthy that Tuffy has a military discount, as I am a retired Army veteran. Many autoshops in this area do not offer that to us veterans. So I would like to express my gratitude and appreciation for that as well!
Apr 14, 2021 – charlotte, NC
Excellent customer service. Friendly yet professional. Diagnosed the problem quickly and provided both a phone call and email/text follow-up of the issues. Repairs were completed quickly and at a fair price.
Mar 13, 2021 – Charlotte, NC