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I have been coming to the Tuffy on Rocky River Road located in Charlotte, NC since I moved to the area about 3 years ago. Each time that I have had my vehicles serviced here they have made me feel like nothing less than family, even as management and employees have switched out. They make sure to thoroughly inspect every issue and not only fix that issue, but they do a great job of separating what services should be completed immediately versus what services can wait a little longer. This type of service stands out to me because it shows they care about the customer, not just the money. Each Tuffy employee, including management, takes the time out to speak to/greet us waiting in the lobby no matter how busy they are. I would highly recommend everyone from management down to the techs received some type of recognition, even if it is miniscule. I was not asked or prompted to leave this review, nor do I expect anything as a result of it. I just feel that the level of customer satisfaction that this shop provides deserves some type of recognition. I also think its noteworthy that Tuffy has a military discount, as I am a retired Army veteran. Many autoshops in this area do not offer that to us veterans. So I would like to express my gratitude and appreciation for that as well!
Brandon Williams
Apr 14, 2021 – charlotte, NC
Excellent customer service. Friendly yet professional. Diagnosed the problem quickly and provided both a phone call and email/text follow-up of the issues. Repairs were completed quickly and at a fair price.
Walter Smith
Mar 13, 2021 – Charlotte, NC
Love this place. Great services. No sale pressure at all. My new mechanic shop.
Paul Tran
Feb 20, 2021 – Charlotte, NC
Amazing service from Mitch and Lindsay. Amazing from beginning to end. Mitch runs a top not organization. He won my business and my friends business today.
Alphonso McClary
Feb 01, 2021 – Charlotte, NC
It's hard to find a place that you can trust to not rip you off and Tuffy off rockyriver rd is that place. I get fast honest service for my vehicle, I have referred my girlfriend, and multiple family members. I highly recommend them.
Steven Benton
Jan 30, 2021 – CHARLOTTE, NC
Ok! Where do I begin? I was staying at an Air BnB with my family 6 hours away from home! I had went to go see the Charlotte NASCAR Light show the night before and hit a curb. I thought I broke my axel! 6 hours away from HOME!!! I took my truck to Tuffy. I was prepared for the worst and was nervous walking in. Lindsay was very nice and knowledgeable when I walked in. I explained to her what happened and asked her if someone could give me a ride back to my Air BnB. They have a complementary Uber!! Turns out I didnt have to use it but that was a plus!! After about 35 minutes Mitch called and explained to me the sounds that I was hearing. Turns out my 4 wheel drive turned on when I hit the curb! I was charged NOTHING for them to look at it! Mitch is AMAZING! So friendly, very smart and we shared some good laughs! This is the place to go especially if youre in need! I cant shout them out enough!! Mitch Mitch Mitch!! Lindsay Lindsay Lindsay!! Yall ROCK! Thanks again!!
Corinna Gregory
Dec 21, 2020 – Manteo, NC
Lindsay at the Rocky River location helped me out so much! Even on a tight schedule, she was able to help diagnose the problem with my tire easily and quickly.
Teresa Nguyen
Nov 27, 2020 – Harrisburg, NC
Honestly, I've been coming here for the past 10 years since moving to NC in 2010 and have loved the service. With the new management and everything, everything seems to run even more smooth than before and they go above and beyond to make sure you ar ehappy. Cheers guys.
DQ D
Nov 27, 2020 – Charlotte, NC
Lindsay and Tammy were great! Even though they were slammed they got me in and out in 30 min for an oil change and tire rotation. Definitely make an appointment, but I was super pleased and will be bringing all my cars here from now on. Great job!
Josh Courage
Nov 24, 2020 – Charlotte, NC
On November 12, 2020 during a torrential rainstorm, I had a flat tire on I-485 in Charlotte near the intersection of Rocky River Road. I was fortunate that Tuffy Tire & Auto Service was near this intersection. During the heavy rain, I pulled into Tuffy, where I was very courteously greeted by Joyce C. After explaining my predicament, Joyce said she would take care of my tire. In less than 15 minutes, my tire was repaired and replaced on my vehicle. I could not have asked for better treatment than I received from Joyce and Tuffy. I highly recommend Tuffy to anyone with tire or automobile service needs. Thanks especially to Joyce.
Ronnie S
Nov 13, 2020 – Salisbury, NC
