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Tuffy has always went above and beyond to help service our cars. On my most recent visit to Tuffy, I learned my engine had rod knock and would need to be replaced. With this tough diagnosis... a couple of the mechanics started doing some research and found my 2013 Sonata had a potential recall on it that would be covered. 3 weeks later after going to the Hyundai dealership, my car has a brand new engine thanks to the recall. I probably would have gotten the new engine regardless... but the guys at Tuffy being empathetic to me being told my car was pretty much useless without a new engine and their drive to try find a solution was awesome. I'd definitely recommend Tuffy to anyone looking for honest mechanics.

— Rich T., Charlotte, NC

Best place to get your car fixed or repaired. The owner of the store himself helped me when I came 30 minutes before closing, right after my car broke down. Even though they had a shop full of cars. He still made me a priority and helped fix the car the same day and I still made it to my destination with no problems. Hands down best customer service Ive ever had from a car shop. Beyond great full and I would highly this shop to anyone for any type of car problems. Thank yall so much!!!

— Nick S., Jacksonville , NC

9835 Rocky River Rd, excellent customer service! Thank you for saving the day!!

— Meloni D., Charlotte , NC

I've been going to Tuffy Charlotte for years, but I was truly touched by the way Brian and his team went above and beyond today. They helped my 17-year-old neighbor, who is trying to buy his first car with his hard-earned money, by evaluating the vehicle he wanted and carefully explaining to him how much it would cost to get the vehicle in safe working condition. Not only did they do an excellent evaluation, they seemed to truly care about protecting this young man from being taken advantage of by the seller. It was late by the time we left, but the techs didn't mind taking the time to give this young man some valuable feedback, as if they were looking out for a younger family member. This 17-year-old has no father to look out for him and give him advice, but Brian and his team really took care of him today. I can't thank them enough.

— Andrea R., Charlotte, NC

Staff is very friendly and helpful. They worked to identify the true problem and the best affordable way to have my car fixed. They made our nightmare that was caused by another auto company to a happy ending. I will be sure to continue to use them and refer anyone to them.

— Melissa J., Charlotte, NC

My father and I were traveling from Pa to Georgia in his Mercedes when smoke suddenly started coming out from under the hood and exhaust pipes. I existed the interstate and pulled into a gas station intending to call AAA. I happened to see Tuffy right next door so I went in and spoke to a technician. Everyone there was extremely kind and helpful. They were obviously busy but within 30 minutes they were looking at our car. Within 2 hours they had gotten the part that was needed and we were back on the road. I could not ask for better service and the price was way less than we anticipated. Thank you for making what could have been a stressful incident very easy!!

— JANET P., Waterford, PA

I was thoroughly impressed with their service . We had picked a nail up in our tire and look for locations nearby that could remedy the situation. Their service was super fast and their customer service agent was phenomenal! I would highly recommend their services. I believe you can trust them To do the right service at the lowest price.

— John F., Versailles, KY

Brian and Kip are always top-notch guys! Amazing service, and truly friendly people. You can feel comfortable and relaxed knowing that these gentlemen will always take care of you and provide the best service available in the industry.

— Chad M., Mount holly, NC

I am the Service Manager @ Parker Buick GMC here by the beach and we had a technician have a tire failure right near this location. Mike and his team were instrumental in getting it fixed and even delivered BACK to the hotel he was staying at so he wouldn't be left without transportation 6 hours away from home. Excellent place, very helpful and much appreciated. Mike and his guys were great! Thanks so much for helping out when we needed it! Thanks Mike! - Chris Dixon Service Manager @ Parker Buick GMC

— Chris D., Morehead CIty, NC

While driving I heard a loud noise from under the hood of my vehicle, pulled over and found that the fan belt had come off. I knew there was a service center called Tuffy at exit 36 on I-485 as I was heading north. I was only 2 miles and decided to chance driving there. It was late and they were about to close, but stayed and got my vehicle back on the road, all within an hour, thanks, I will be back for all my service needs,now that's a Tuffy!!

— Robert G., Harrisburg, NC

Very good place for auto service! Just like they say DONE RIGHT ALWAYS. No B S just great service. Thanks guys , keep up the good work

— Gary W., Concord, NC

— LM E., Charlotte, NC

I went to have my car's oil changed and-like always-the service was excellent and the wait time was magnificent. I recommend Tuffycharlotte to any person because it is excellent.

— Marbeluz R., Charlotte, NC

I went to have my car's oil changed and-like always-the service was excellent and the wait time was magnificent. I recommend Tuffycharlotte to any person because it is excellent.

— Marbeluz R., Charlotte, NC

Mike and crew at Tuffy on Rocky River Road are consistently friendly and helpful. As a customer I appreciate the time they take to explain the service needed on our vehicles as well as identifying and recommending routine maintenance based on our vehicle histories. It is always a pleasant experience for us to have our vehicles serviced here, and will always be our local neighborhood shop.

— Carl W., Charlotte, NC

My sister and I have gone to Tuffy for many years and have always had outstanding service from friendly staff members. When I first purchased my used van, the oil cap was almost sealed on, and they went above and beyond my getting a special tool to safely remove the cap without any additional charge to me. That earned my trust! In addition, the prices are reasonable, especially with coupons. You can't go wrong with Tuffy!

— Andrea R., Charlotte, NC

Our son is at UNCC about 3 hours away from us. He had problems with his truck and took it in to Mike. Mike was very professional and spoke to me on the phone since my son didnt know much. He explained everything to me and had my sons truck done the very next morning. He even allowed me to pay on the phone which alot of companies do not which helped alot. Thank you Mike for your wonderful service and more importantly for being fair and reasonable for a college student. Thanks Mike

— Bruce L., holly springs, NC

I have used this Tuffy since it opened. They have taken great care of my 2008 GMC Canyon which now has over 120,000 miles on it. I would trust them with any service work/issues. They have a great staff and Mike has been great to work with.

— pat b., harrisburg, NC

I had some service done on my car today at Tuffy. Mike was very helpful and accommodating. They did a good job and I would recommend them if you need car service. This wasn't my first time there. I have been in for service before and they have always done a good job.

— Diana T., Charlotte, NC

I have had several major parts repaired by Tuffy with an older car, 1998 Volvo wagon. Repairs have been cheaper and done quickly, some overnight due to ordering parts but done correctly. I highly recommend this company with a lifetime warranty on all parts. I regularly do oil changes and tire rotation as well.

— Linda W., Charlotte, NC

I would like to thank Mike and his staff for being honest and forthright about my vehicles needs . This gentleman did something he did not have to do , and that was be honest . Unlike the man who sold me this car . He honestly took a loss dealing with me but in the long run gained a lifetime friend and customer . Mike you and your staff are one of a kind . I thank you so much for your integrity and great service . Rocky River Road location

— Tasha P., Harrisburg, NC

I had a great experience at Tuffy . Mike did a great job .. I will keep getting my car fixed at Tuffy.

— Eileen C., Charlotte , NC

I have had my vehicles serviced by Tuffy on Rocky River Rd. a few times. Everytime I call or go there they are always willing to help me with my concerns no matter how busy they are. It means a lot to me because as a woman I don't know much about cars and they are courteous and don't take advantage of that. I also have a son that travels a 3hour drive back and forth to college and they make sure when his vehicle has problems, it is working properly so that my son can have a safe trip back to college. Thank you guys for always caring!

— LaToya C., Charlotte, NC

Mike and crew are fabulous car service people. Knowledgable, trustworthy, dependable, efficient. We handle all our car needs possible with Mike at Tuffy's. Wouldn't think of going any where else ie someone told us we needed new brakes. Mike did a thorough job reporting that we still had plenty of use out of our current brakes and no need to replace yet. Honesty is the best policy!

— Hugh and Jill H., Charlotte, NC

One of my best experiences at an auto repair shop. You can tell straight away Mike cares about his customers. I was given a more than reasonable price for the work needed, it was repaired when he said it would be and it was done right first time. Great after work guarantee, and friendly service, I'll be back.

— Jaime D., Charlotte, NC

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