“I have been coming to the Tuffy on Rocky River Road located in Charlotte, NC since I moved to the area about 3 years ago. Each time that I have had my vehicles serviced here they have made me feel like nothing less than family, even as management and employees have switched out. They make sure to thoroughly inspect every issue and not only fix that issue, but they do a great job of separating what services should be completed immediately versus what services can wait a little longer. This type of service stands out to me because it shows they care about the customer, not just the money. Each Tuffy employee, including management, takes the time out to speak to/greet us waiting in the lobby no matter how busy they are. I would highly recommend everyone from management down to the techs received some type of recognition, even if it is miniscule. I was not asked or prompted to leave this review, nor do I expect anything as a result of it. I just feel that the level of customer satisfaction that this shop provides deserves some type of recognition. I also think its noteworthy that Tuffy has a military discount, as I am a retired Army veteran. Many autoshops in this area do not offer that to us veterans. So I would like to express my gratitude and appreciation for that as well! ”

Brandon Williams

Apr 14, 2021 – charlotte, NC

“Excellent customer service. Friendly yet professional. Diagnosed the problem quickly and provided both a phone call and email/text follow-up of the issues. Repairs were completed quickly and at a fair price.”

Walter Smith

Mar 13, 2021 – Charlotte, NC

“Love this place. Great services. No sale pressure at all. My new mechanic shop. ”

Paul Tran

Feb 20, 2021 – Charlotte, NC

“Amazing service from Mitch and Lindsay. Amazing from beginning to end. Mitch runs a top not organization. He won my business and my friends business today. ”

Alphonso McClary

Feb 01, 2021 – Charlotte, NC

“It's hard to find a place that you can trust to not rip you off and Tuffy off rockyriver rd is that place. I get fast honest service for my vehicle, I have referred my girlfriend, and multiple family members. I highly recommend them.”

Steven Benton

Jan 30, 2021 – CHARLOTTE, NC

“Ok! Where do I begin? I was staying at an Air BnB with my family 6 hours away from home! I had went to go see the Charlotte NASCAR Light show the night before and hit a curb. I thought I broke my axel! 6 hours away from HOME!!! I took my truck to Tuffy. I was prepared for the worst and was nervous walking in. Lindsay was very nice and knowledgeable when I walked in. I explained to her what happened and asked her if someone could give me a ride back to my Air BnB. They have a complementary Uber!! Turns out I didn’t have to use it but that was a plus!! After about 35 minutes Mitch called and explained to me the sounds that I was hearing. Turns out my 4 wheel drive turned on when I hit the curb! 😂🤦🏾‍♀️ I was charged NOTHING for them to look at it! Mitch is AMAZING! So friendly, very smart and we shared some good laughs! This is the place to go especially if you’re in need! I can’t shout them out enough!! Mitch Mitch Mitch!! Lindsay Lindsay Lindsay!! Y’all ROCK!❤️❤️❤️ Thanks again!!”

Corinna Gregory

Dec 21, 2020 – Manteo, NC

“Lindsay at the Rocky River location helped me out so much! Even on a tight schedule, she was able to help diagnose the problem with my tire easily and quickly. ”

Teresa Nguyen

Nov 27, 2020 – Harrisburg, NC

“Honestly, I've been coming here for the past 10 years since moving to NC in 2010 and have loved the service. With the new management and everything, everything seems to run even more smooth than before and they go above and beyond to make sure you ar ehappy. Cheers guys. ”

DQ D

Nov 27, 2020 – Charlotte, NC

“Lindsay and Tammy were great! Even though they were slammed they got me in and out in 30 min for an oil change and tire rotation. Definitely make an appointment, but I was super pleased and will be bringing all my cars here from now on. Great job!”

Josh Courage

Nov 24, 2020 – Charlotte, NC

“On November 12, 2020 during a torrential rainstorm, I had a flat tire on I-485 in Charlotte near the intersection of Rocky River Road. I was fortunate that Tuffy Tire & Auto Service was near this intersection. During the heavy rain, I pulled into Tuffy, where I was very courteously greeted by Joyce C. After explaining my predicament, Joyce said she would take care of my tire. In less than 15 minutes, my tire was repaired and replaced on my vehicle. I could not have asked for better treatment than I received from Joyce and Tuffy. I highly recommend Tuffy to anyone with tire or automobile service needs. Thanks especially to Joyce. ”

Ronnie S

Nov 13, 2020 – Salisbury, NC

“Excellent Service! Excellent Product- Lindsay and Tammy have taken care me every time I’ve come in- it’s because of these two ladies that I always return. ”

LK Crawford

Oct 20, 2020 – Charlotte, NC

“Needed to get car checked for engine light on. Staff very friendly professional. Work was done at an affordable cost. They brought me home and picked me up for my vehicle with no charge. Excellent customer service!”

Lenora Wells

Aug 20, 2020 – Charlotte , NC

“I just love this place, they have excellent and prompt custor\mer service. Ms.Tammy and Ms Lindsey was so caring of my car needs. They was so professional. we would recommend Tuffy to anyone!”

David & Melody Burford

Aug 14, 2020 – CHARLOTTE, NC

“I would give my last experience at Tuffy 10 stars if that was possible. I was having a terrible day and Lindsey and the other staff at Tuffy were fabulous! They really went above and beyond to help me out. My minivan, which is our primary family vehicle, had broken down and when I was driving my husband's car back to meet the tow truck, I noticed it had a tire going flat. My husband called Tuffy and Lindsey told him she would fit me in and I could come immediately there. Lindsey was very sweet and helpful. She offered me her kids' iPad to use since the waiting room TV was down. They plugged the hole and inflated the tire at no charge! The work area supervisor (I'm not sure of her name) was kind enough to do an oil change since we had a road trip planned and we were now likely going to have to drive my husband's car. She did that even though they were really busy, just to save me from having to come back the next day. They recommended a new air filter but when they didn't have the right size in stock and couldn't get one delivered until the next day, she had the technician clean it out really well so it would be in good enough shape till the next oil change. And this all happened at around 4:30pm! They didn't have to fit me but they did and they still did a thorough, professional job even though it was so close to store closing time and they had plenty of other cars to work on. I appreciated it very much because it made a stressful day easier and kept me from having another day taken up with car issues. We only recently moved to Harrisburg and hadn't found a car shop to be "our" shop yet. This experience clinched it and we will definitely return to this Tuffy location for all our car maintenance and repair needs. ”

Aimee R

Jul 29, 2020 – Harrisburg, NC

“Derrick is an outstanding mechanic, he is a hard worker. Great customer service skills, shows concern and explains everything to you. Each time I've visited Tuffy he has made the experience great. Thank you Derrick, job well done, I really appreciate you.”

Renee Brower

Jul 13, 2020 – Charlotte, NC

“Tuffy provided excellent service & Lindsay at the front desk was such a sweetheart & was able to work my car in for an oil change on a busy day. ”

Jordan G.

Jul 11, 2020 – Charlotte , NC

“I cannot thank Tuffy staff and the receptionist enough for her kindness & them taking such excellent care of my automotive needs! I made a last minute appointment, had my car towed to their location. Even though they were short staffed today, they took care of my flat tire in a timely manner, and refused payment because it only required a plug. Was thankful to hear they're under new ownership, as previous encounters were not stellar. Again, cannot thank them enough!! Will recommend and utilize their services again, as I'm employed at the hospital next door. Thanks again Tuffy!!!”

Samantha Smolka

Jul 08, 2020 – Concord , NC

“Thanks, Tuffy team! Good, quick service once again. Thanks, Lindsay, for your kindness.”

Mary C

Jul 08, 2020 – Charlotte, NC

“Never been disappointed with this location. Great service, no long waits, always accommodating. ”

AM Holden

Jun 29, 2020 – Charlotte , NC

“Today we received excellent service at Tuffy on Rocky River Road! Both my wife and I came in for car inspections. The appointments actually started on time, and the cars were done in an efficient manner. This was not true of our appointments of past years. Lindsay and Tammy did a great job of representing Tuffy - courteous, patient, and knowledgeable. We look forward to having our vehicles serviced again in the future.”

Bob C

Jun 02, 2020 – Charlotte, NC

“Second time here at the Rocky River Road ship. I will keep coming back. Kind, courteous, and quick. ”

Dan Huey

May 29, 2020 – Huntersville, NC

“Im driving two hours one way to work these days.I stoped in at Tuffys,Tammy and Lynsey had me back on the road in no time.Fast and friendly service.I will definitely be going back.”

Paul N

May 28, 2020 – WestJefferson, NC

“These are some of the nicest people! The manager went above and beyond to fix the drains on my sunroof. They even worked pass the closing hours to get my car repaired. THANK YOU!”

Tawanna Hinton

May 23, 2020 – CHARLOTTE, NC

“I was helped by the Manager, Tammy Turner. She was very accommodating by providing me a ride home instead of waiting two hours for my car to be serviced. I was also satisfied with my service and will be returning for my complimentary oil change and future car services. ”

Kelsa Simon

May 23, 2020 – Concord, NC

“Great service by awesome technicians and the front desk!!”

Laura H

Apr 29, 2020 – Charlotte, NC

“Lindsey, at the Rocky River Road location, went above and beyond to help me. I will be back!”

Jennifer F

Apr 14, 2020 – Charlotte, NC

“They have the best customer service . They greet you and work with you to help you with any issue you have. They try to accommodate you while you wait. Great service all around ”

Janet W

Mar 15, 2020 – Charlotte, NC

“Due to a little wait, the job was thorough and complete and the customer service was above average. (Lindsay) ”

Caleb T

Mar 03, 2020 – Charlotte, NC

“Great and fast service!!! ”

Leranda B

Feb 29, 2020 – Charlotte, NC

“Fast and friendly service. Comfortable waiting area. No pressure sales. I’ll be back. ”

Dan H

Feb 28, 2020 – Huntersville , NC

“Very dependable, very thorough, very timely, very well priced. Worked with Kip and Lindsay, great customer service. I use Tuffy for my personal and business vehicles. I would recommend this location especially to anyone needing vehicle service!”

CHRIS O

Feb 17, 2020 – CHARLOTTE, NC

“Tuffy has always went above and beyond to help service our cars. On my most recent visit to Tuffy, I learned my engine had rod knock and would need to be replaced. With this tough diagnosis... a couple of the mechanics started doing some research and found my 2013 Sonata had a potential recall on it that would be covered. 3 weeks later after going to the Hyundai dealership, my car has a brand new engine thanks to the recall. I probably would have gotten the new engine regardless... but the guys at Tuffy being empathetic to me being told my car was pretty much useless without a new engine and their drive to try find a solution was awesome. I'd definitely recommend Tuffy to anyone looking for honest mechanics.”

Rich T

Feb 11, 2020 – Charlotte, NC

“Excellent customer service. They did an excellent job on getting my car back on the road. ”

Odessa F

Feb 05, 2020 – Charlotte , NC

“I had an appointment for an oil change on the past Saturday. Lindsay assisted me with the service. Lindsay has impeccable customer service skills. She is attentive, acknowledges everyone customer, is very informative, and does an amazing job managing the front desk. In these days in time it is difficult to find great customer service, however, Lindsay has proven me that great customer service still does exists! ”

Althiea

Feb 03, 2020 – Cunningham, NC

“I was very pleased with the service overall. Lindsay was very pleasant to talk to as well. I definitely will be back.”

Jamie M

Feb 03, 2020 – Charlotte, NC

“I’ve had an appointment on this past Saturday to get my oil change. When I enter the lobby Lindsay the front desk customer service representative was very very helpful. She checked me in although it was busy. She thoroughly knows her job, she greets everyone with a smile, she is patient, and made sure that all of the customers that were in the lobby was taken care of. In these days and times is hard to find great customer service. I have to say that Lindsay has raise the bar. Thanks for your impeccable service. ”

Feb 02, 2020 – , NC

“Lindsay at the Rocky River location is awesome. She has impeccable customer service and goes above and beyond to take care of every customer. ”

Althiea

Feb 02, 2020 – Cunningham , NC

“Ashley was a breeze to work with. ”

Donovan H

Jan 31, 2020 – Harrisburg, NC

“I popped in for an inspection a few days ago. Everyone is kind, courteous, and helpful. Derrick even took a few minutes out of his day to chat with me about how clean my car was and how so many don't even know what a manual transmission is these days! Great place. Great people. ”

Brad Martone

Jan 19, 2020 – Charlotte, NC

“Thank you for your excellent and expedient service. I was met coming in the door by a very pleasant service representative who immediately put things in motion to have my vehicle serviced. ”

Phillip Young

Jan 16, 2020 – Charlotte, NC

“I took my car in for an oil change and to have brakes checked. It needed new front brakes, brake fluid. Kip explained in details I could grasp the work that he wanted to do in addition that would help extend my brakes lifetime. He suggested cleaning up the rear brakes. Then he said the top of battery should be cleaned to preserve it. He found tire wear on inside of wheels, so he suggested an alignment. Matthew performed all the work and test drove the car after each step. I decided to wait for my car, the waiting room was clean, pleasant and comfortable. Latisha was efficient, polite and very professional with all of her customers. She was very pleasant. I highly recommend this service center. ”

Brenda K

Jan 04, 2020 – Charlotte , NC

“It was Christmas eve and my tire was looking air and could have ended up causing bad things to happen. We got in and they took care of me and my family. While there treated us like people and not just a customer. This is where we will go in he future.”

Tabitha Hollis

Dec 27, 2019 – Carolina shores, NC

“While in North Carolina we had a nail get in our tire. We went to Tuffy and they put our spare on for us. We were going to be in town for 10 days. Based on the great service we had I decided to go ahead and purchase new tires from them. Their customer service is amazing, the staff is friendly and accommodating. You can tell they truly care about you, your safety and your budget. They didn’t try to sell me stuff I didn't n need. I would highly recommend you give them a try. I’m definitely happy I made the decision to replace the tires with them. ”

Sandra G

Nov 08, 2019 – Newport News, VA

“I have been coming to tuffy since I graduated from Uncc. I have had the pleasure of working with Mike and Brain and now with the new owner, I have had the pleasure of working with Joyce. She was God sent! They have helped me through some pretty ruff times in my life and I will always take my cars to them. Just wanted to say thanks for being a blessing to me and my family. It's hard being a mother of 3 girls coming to a car shop. Thanks for never taking advantage of me and instead keeping us safe!”

Alicia A

Nov 05, 2019 – Concord, NC

“Make me feel like I was number one in there business ”

Terry white

Sep 03, 2019 – Charlotte, NC

“Awesome all the time helped me with all my repairs! ”

Summer W

Aug 29, 2019 – Charlotte, NC

“Awesome all the time helped me with all my repairs! ”

Summer W

Aug 29, 2019 – Charlotte, NC

“Very explaining and up front. Great service”

Chastity Neal

Aug 29, 2019 – Lincolnton, NC

“Very caring and experienced staff!!”

Joyce Crouse

Aug 24, 2019 – Charlotte, NC

“As expected, my visit was wonderful. Everything was explained to me before they began the work which is always appreciated. The cost was reasonable. The waiting area is comfortable especially with the new furniture. Tuffy's will always be where I bring my car. Keep up the great work.”

DIANE P

Aug 06, 2019 – CHARLOTTE , NC

“Best place to get your car fixed or repaired. The owner of the store himself helped me when I came 30 minutes before closing, right after my car broke down. Even though they had a shop full of cars. He still made me a priority and helped fix the car the same day and I still made it to my destination with no problems. Hands down best customer service I’ve ever had from a car shop. Beyond great full and I would highly this shop to anyone for any type of car problems. Thank y’all so much!!!”

Nick S

Jun 13, 2019 – Jacksonville , NC

“I've been going to Tuffy Charlotte for years, but I was truly touched by the way Brian and his team went above and beyond today. They helped my 17-year-old neighbor, who is trying to buy his first car with his hard-earned money, by evaluating the vehicle he wanted and carefully explaining to him how much it would cost to get the vehicle in safe working condition. Not only did they do an excellent evaluation, they seemed to truly care about protecting this young man from being taken advantage of by the seller. It was late by the time we left, but the techs didn't mind taking the time to give this young man some valuable feedback, as if they were looking out for a younger family member. This 17-year-old has no father to look out for him and give him advice, but Brian and his team really took care of him today. I can't thank them enough.”

Andrea R.

Mar 17, 2019 – Charlotte, NC

“9835 Rocky River Rd, excellent customer service! Thank you for saving the day!!”

Meloni D

Jan 29, 2019 – Charlotte , NC

“Staff is very friendly and helpful. They worked to identify the true problem and the best affordable way to have my car fixed. They made our nightmare that was caused by another auto company to a happy ending. I will be sure to continue to use them and refer anyone to them. ”

Melissa Jahn

Dec 05, 2018 – Charlotte, NC

“My father and I were traveling from Pa to Georgia in his Mercedes when smoke suddenly started coming out from under the hood and exhaust pipes. I existed the interstate and pulled into a gas station intending to call AAA. I happened to see Tuffy right next door so I went in and spoke to a technician. Everyone there was extremely kind and helpful. They were obviously busy but within 30 minutes they were looking at our car. Within 2 hours they had gotten the part that was needed and we were back on the road. I could not ask for better service and the price was way less than we anticipated. Thank you for making what could have been a stressful incident very easy!!”

JANET P

Nov 09, 2018 – Waterford, PA

“ I was thoroughly impressed with their service . We had picked a nail up in our tire and look for locations nearby that could remedy the situation. Their service was super fast and their customer service agent was phenomenal! I would highly recommend their services. I believe you can trust them To do the right service at the lowest price.”

John F

Oct 02, 2018 – Versailles, KY

“Brian and Kip are always top-notch guys! Amazing service, and truly friendly people. You can feel comfortable and relaxed knowing that these gentlemen will always take care of you and provide the best service available in the industry. ”

Chad M

Jun 13, 2018 – Mount holly, NC

“One of my best experiences at an auto repair shop. You can tell straight away Mike cares about his customers. I was given a more than reasonable price for the work needed, it was repaired when he said it would be and it was done right first time. Great after work guarantee, and friendly service, I'll be back.”

Jaime D

Jan 18, 2017 – Charlotte, NC

“Mike and crew are fabulous car service people. Knowledgable, trustworthy, dependable, efficient. We handle all our car needs possible with Mike at Tuffy's. Wouldn't think of going any where else ie someone told us we needed new brakes. Mike did a thorough job reporting that we still had plenty of use out of our current brakes and no need to replace yet. Honesty is the best policy! ”

Hugh and Jill H

Jan 15, 2017 – Charlotte, NC

“I have had my vehicles serviced by Tuffy on Rocky River Rd. a few times. Everytime I call or go there they are always willing to help me with my concerns no matter how busy they are. It means a lot to me because as a woman I don't know much about cars and they are courteous and don't take advantage of that. I also have a son that travels a 3hour drive back and forth to college and they make sure when his vehicle has problems, it is working properly so that my son can have a safe trip back to college. Thank you guys for always caring!”

LaToya Chambers

Jan 10, 2017 – Charlotte, NC

“I am the Service Manager @ Parker Buick GMC here by the beach and we had a technician have a tire failure right near this location. Mike and his team were instrumental in getting it fixed and even delivered BACK to the hotel he was staying at so he wouldn't be left without transportation 6 hours away from home. Excellent place, very helpful and much appreciated. Mike and his guys were great! Thanks so much for helping out when we needed it! Thanks Mike! - Chris Dixon Service Manager @ Parker Buick GMC”

Chris D

Jan 05, 2017 – Morehead CIty, NC

“I had a great experience at Tuffy . Mike did a great job .. I will keep getting my car fixed at Tuffy. ”

Eileen C

Oct 21, 2016 – Charlotte , NC

“I would like to thank Mike and his staff for being honest and forthright about my vehicles needs . This gentleman did something he did not have to do , and that was be honest . Unlike the man who sold me this car . He honestly took a loss dealing with me but in the long run gained a lifetime friend and customer . Mike you and your staff are one of a kind . I thank you so much for your integrity and great service . Rocky River Road location”

Tasha P

Mar 25, 2016 – Harrisburg, NC

“I have had several major parts repaired by Tuffy with an older car, 1998 Volvo wagon. Repairs have been cheaper and done quickly, some overnight due to ordering parts but done correctly. I highly recommend this company with a lifetime warranty on all parts. I regularly do oil changes and tire rotation as well.”

Linda W

Dec 22, 2015 – Charlotte, NC

“I had some service done on my car today at Tuffy. Mike was very helpful and accommodating. They did a good job and I would recommend them if you need car service. This wasn't my first time there. I have been in for service before and they have always done a good job.”

Diana Taylor

Nov 20, 2015 – Charlotte, NC

“I have used this Tuffy since it opened. They have taken great care of my 2008 GMC Canyon which now has over 120,000 miles on it. I would trust them with any service work/issues. They have a great staff and Mike has been great to work with.”

pat b

Oct 08, 2015 – harrisburg, NC

“Our son is at UNCC about 3 hours away from us. He had problems with his truck and took it in to Mike. Mike was very professional and spoke to me on the phone since my son didnt know much. He explained everything to me and had my sons truck done the very next morning. He even allowed me to pay on the phone which alot of companies do not which helped alot. Thank you Mike for your wonderful service and more importantly for being fair and reasonable for a college student. Thanks Mike”

Bruce L

Apr 10, 2015 – holly springs, NC

“My sister and I have gone to Tuffy for many years and have always had outstanding service from friendly staff members. When I first purchased my used van, the oil cap was almost sealed on, and they went above and beyond my getting a special tool to safely remove the cap without any additional charge to me. That earned my trust! In addition, the prices are reasonable, especially with coupons. You can't go wrong with Tuffy!”

Andrea R

Feb 13, 2015 – Charlotte, NC

“Mike and crew at Tuffy on Rocky River Road are consistently friendly and helpful. As a customer I appreciate the time they take to explain the service needed on our vehicles as well as identifying and recommending routine maintenance based on our vehicle histories. It is always a pleasant experience for us to have our vehicles serviced here, and will always be our local neighborhood shop.”

Carl W

Jan 23, 2015 – Charlotte, NC

“I went to have my car's oil changed and-like always-the service was excellent and the wait time was magnificent. I recommend Tuffycharlotte to any person because it is excellent. ”

Marbeluz R

Dec 27, 2014 – Charlotte, NC

“I went to have my car's oil changed and-like always-the service was excellent and the wait time was magnificent. I recommend Tuffycharlotte to any person because it is excellent. ”

Marbeluz R

Dec 27, 2014 – Charlotte, NC

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LM E

Nov 03, 2014 – Charlotte, NC

“Very good place for auto service! Just like they say DONE RIGHT ALWAYS. No B S just great service. Thanks guys , keep up the good work”

Gary W

Feb 09, 2014 – Concord, NC

“While driving I heard a loud noise from under the hood of my vehicle, pulled over and found that the fan belt had come off. I knew there was a service center called Tuffy at exit 36 on I-485 as I was heading north. I was only 2 miles and decided to chance driving there. It was late and they were about to close, but stayed and got my vehicle back on the road, all within an hour, thanks, I will be back for all my service needs,now that's a Tuffy!!”

Robert G

Apr 16, 2013 – Harrisburg, NC